Customer & Office Support Specialist (Onsite – Plainfield, IL)
Join a mission-driven nonprofit supporting educators through meaningful technology and service.
We’re seeking a dependable, service-oriented professional who enjoys helping people, solving problems, and contributing to a small collaborative team. This role blends customer support, software assistance, office operations, and community program support — ideal for someone who values purpose-driven work and variety in their day.
What You’ll Do
-
Support educators using our custom web-based software (phone, email, web meetings)
-
Set up customer data, forms, and system configurations
-
Assist clients via telephone, email, and web meetings with client troubleshooting, configuration, productivity, and customizing software to client needs.
-
Assist with documentation, training materials, and basic software testing
-
Assist in creating and distributing software product marketing for customer updates and webinars.
-
Support small charitable programs (computer donations, scholarships, teacher recognition)
-
Provide general office and light bookkeeping support
-
Collaborate with the team to resolve complex issues and participate in special projects when required.
What We’re Looking For
-
Strong communication and customer service skills
-
Highly organized with excellent attention to detail
-
Comfortable multitasking in a small team environment
-
High school diploma required; Associate’s or Bachelor’s degree preferred
-
Familiarity with Outlook, Teams, Word, Excel, and QuickBooks a plus
-
Interest in nonprofit, education, or mission-driven work
Compensation & Benefits
Salary Range: $45,000 – $55,000 annually
Final compensation will be determined based on relevant experience, skills, internal equity, and budget alignment.
Benefits Include:
-
Paid time off and paid holidays
-
Health insurance
-
401K company match
Please email your resume to tehlers@vistalearning.org if you are interested.